Outsourced IT for businesses with 50+ staff
IT Outsourcing in Toronto
Hand the day-to-day IT to a 47-person team for one monthly fee, and keep the decisions on budget and priorities with you.
- 15 minutes critical response
- Since 1994 in business
- 150+ clients
Book your free IT assessment
30 minutes or less, done remotely.
Problems fixed fast, by a team that already knows your setup
Our partners
Outsource the IT work, keep the IT decisions
The usual worry about outsourcing IT is losing control: someone else deciding what gets bought, how your systems are set up, and what happens if you ever want to leave.
IT outsourcing in Toronto with BALANCED+ splits it the other way. We do the work, from the help desk to security and backups. You set the budget and the priorities, and the documentation of your systems belongs to your business.
- One help desk for every staff request, logged as a ticket
- Security watched 24/7 by our SOC
- Backups checked, and updates installed on schedule
- A plan and budget for what needs replacing, agreed with you
- Your systems documented, and the documentation stays yours
- Take everything off your plate, or only what your team cannot cover
- A technician on site anywhere in the GTA within the hour
Adding an IT hire vs outsourcing the work
| One in-house IT person | IT outsourcing with BALANCED+ | |
|---|---|---|
| What you are paying for | One person's time, busy or not | The work your business needs, for one monthly fee |
| Hands needed at your office | Only if they are in the building | On site anywhere in the GTA within the hour |
| Holidays, sick days and resignations | Support stops | A 47-person team keeps going |
| Security | Checked when there is time | Watched 24/7 by our SOC |
| Who sets priorities | Whatever is urgent that day | You, through a plan we review together |
| Your system knowledge | In one person's head | Documented, and yours to keep |
Full outsourcing or co-managed: pick the split that fits your team
IT outsourcing is not all or nothing. There are two common setups:
- Fully outsourced: no internal IT staff, or one person who wants out of support. We run all of it.
- Co-managed: you have an IT team and want it on projects, not tickets. We take the help desk, monitoring or after-hours security, and they keep the rest.
The split is agreed up front, so everyone knows who owns what. It can change as your team does.
Local to Toronto
When a fix needs hands, a technician is at your office within the hour
We provide IT support in Toronto from our head office here. Most problems are fixed remotely. When one is not, we come to you.
Book a Free IT AssessmentWithin the hour to your office, anywhere in the GTA
What changes for your staff after the switch
For your staff, the main change is one place to go: one phone number and one email for everything IT, and every request becomes a ticket, so nothing gets lost.
- No repeating themselves: whoever picks up has your documentation and ticket history
- Critical problems first: a response within 15 minutes when work stops
- New starters ready: accounts and laptops set up, and leavers’ access removed
Outsourcing IT in Toronto without losing control of the budget
A monthly fee covers the day-to-day work. The bigger spending, such as servers, laptops and network gear reaching the end of their life, is planned with you by a vCIO (virtual CIO, a part-time IT director).
You get a roadmap of what to replace, roughly when and roughly what it costs, reviewed on a regular schedule. Your leadership approves the spending; we do the work. And because your setup is documented as we go, the knowledge stays with your business whatever happens.
Hand off your IT, and keep the decisions, in three steps
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Book a free IT assessment
A remote session of 30 minutes or less on how IT runs today and where it is falling short.
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Agree the split and the price
What we take on, what stays with your team, and one monthly fee.
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We take over the work
We document your setup, then your staff start calling us and your plan starts.
IT outsourcing services we provide in Toronto
Outsource all of it or only some. Each service has its own page.
- Outsourced IT Support Full-service IT department for a predictable monthly fee. Replace unpredictable IT costs with dedicated engineers,... Learn more
- Help Desk & Remote Support One team your staff call or email for anything that stops work. Learn more
- Co-Managed IT Services Support and 24/7 monitoring alongside your own IT team, without replacing anyone. Learn more
- Backup & Disaster Recovery Automated backups and a recovery plan for getting you working again. Learn more
- Microsoft 365 Management Licensing, security settings and day-to-day management of your Microsoft 365 setup. Learn more
- vCIO & IT Roadmapping A virtual IT director who plans what to replace, when, and what it costs. Learn more
Straight answers about IT outsourcing in Toronto
How much does IT outsourcing cost in Toronto?
A monthly fee, based mainly on how many people and devices we support and how much of the work we take on. You get the exact number after the free assessment. Our IT pricing guide explains what drives the cost.
Will we lose control of our IT if we outsource it?
No. You set the budget and priorities, and approve spending. Your systems are documented as we work, and the documentation belongs to your business.
What happens to the IT staff we already have?
They stay, if you want them to. With co-managed IT, we take the tickets and monitoring off their plate so they can focus on projects.
Is it safe to hand our systems to an outside company?
We are SOC 2 and ISO 27001 certified: independent audits of how we protect client systems and data.
How fast do you respond to problems?
Within 15 minutes when a problem is critical, meaning it stops people working. If it needs hands at your office, a technician can be on site anywhere in the GTA within the hour.
Do you only take on businesses in Toronto?
No. Our head office is in Mississauga and we support businesses across the GTA: Toronto (including North York and Etobicoke), Mississauga, Brampton, Oakville, Burlington and Vaughan.
Compare outsourcing with your next IT hire
Start with a free IT assessment: how IT runs today, what we would take on, and one monthly price to compare.
Book a Free IT Assessment- Free, no commitment
- Done remotely
- Reply within 1 business day
Prefer to talk? 416.621.6611
