Managed IT and security for Markham businesses with 50+ staff
IT Services in Markham
Fewer IT problems reach your staff in the first place: updates, backups and security handled in the background, a help desk when something breaks, and one monthly fee.
- 15 minutes critical response
- Since 1994 in business
- 150+ clients
Book your free IT assessment
30 minutes or less, done remotely.
Responsive, knowledgeable help from a team that follows through
Our partners
IT that gets handled before anyone has to ask
A lot of IT trouble is predictable: a laptop that missed its updates, a backup that quietly stopped, a licence that lapsed, a server running out of space. Left alone, each one becomes a lost afternoon for somebody.
Our IT services in Markham take care of that routine work in the background, keep a help desk ready for the problems that still happen, and plan your next upgrades with you so they arrive on budget.
- One help desk for every request, each one tracked to the end
- Security updates installed on laptops and servers on a schedule
- Backups checked, not just set up
- Your network, devices and sign-ins watched 24/7 by our SOC
- A 15-minute response when a critical problem stops work
- A technician on site anywhere in the GTA within the hour
One IT person keeping up vs a team staying ahead
| One in-house IT person | IT with BALANCED+ | |
|---|---|---|
| Routine updates | Done when there is time | Installed on a schedule |
| Backups | Assumed to be working | Checked, so a restore works when you need it |
| A suspicious sign-in at night | Seen the next morning, if at all | Our SOC is watching 24/7 |
| Upgrades and budget | Surprises at renewal time | Planned ahead with you |
| Range of skills | One person's experience | A 47-person team |
| Cost | Salary, benefits and tools | One monthly fee |
Routine IT work done before it turns into downtime
Most outages start as something small that nobody had time for. We handle that work on a schedule:
- Updates: security fixes installed on laptops and servers, not left waiting for a reminder
- Backups: checked, so a deleted folder or failed drive is an inconvenience, not a crisis
- Warning signs: full disks and failing hardware spotted before they stop work
- Microsoft 365: licences and accounts kept tidy as people join and leave
Local to Mississauga
When a fix needs hands, a technician is at your office within the hour
We provide IT support in Mississauga from our head office here. Most problems are fixed remotely. When one is not, we come to you.
Book a Free IT AssessmentWithin the hour to your office, anywhere in the GTA
A help desk for the problems that still get through
Some problems cannot be prevented: a forgotten password, a Teams call that will not connect, a new starter who needs a laptop on Monday. Your staff send each one to a single help desk, where it becomes a ticket that someone owns until it is closed.
Most fixes happen remotely, so people are back to work quickly. When a problem needs hands, a technician can be on site anywhere in the GTA within the hour.
Your Markham IT budget planned, not discovered at renewal
Laptops age out, licences renew and servers reach the end of their support. With a plan, those are costs you saw coming. We sit down with you and map out:
- Hardware: what is due for replacement, and when
- Licences: what you pay for, what you use, and what is renewing
- Security gaps: what needs closing, in order of risk
- Projects: what is coming, with a budget leadership can approve
From first call to IT handled in the background, in three steps
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Book a free IT assessment
A remote session of 30 minutes or less on your devices, security and support today.
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Get one plan and one price
What we would take over, what needs fixing first, and what it costs each month.
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We take over the routine work
We document your setup, connect monitoring, and your staff start using our help desk.
IT services we provide in Markham
Pick what you need. Each service has its own page.
- Managed IT Proactive monitoring, maintenance, and management of your entire IT environment. Predictable costs and a dedicated... Learn more
- Help Desk & Remote Support One team your staff call or email for anything that stops work. Learn more
- Managed Detection and Response (MDR) Your systems watched 24/7 by our security operations centre, so attacks are caught early. Learn more
- Backup & Disaster Recovery Automated backups and a recovery plan for getting you working again. Learn more
- Microsoft 365 Management Licensing, security settings and day-to-day management of your Microsoft 365 setup. Learn more
- vCIO & IT Roadmapping A virtual IT director who plans what to replace, when, and what it costs. Learn more
Straight answers for Markham IT managers
What do your IT services include?
A help desk for your staff, routine maintenance such as updates and backup checks, security monitoring by our 24/7 SOC, Microsoft 365 management and planning for upgrades. You can take all of it or the parts you need.
What do IT services cost for a business with 50+ staff?
A monthly fee, set mainly by how many people and devices we look after. You get the exact number after the free IT assessment.
How do we move over from our current IT provider?
We plan the handover with you: we document your setup, collect the access we need and connect monitoring, so your staff keep getting support during the switch.
We have in-house IT staff. Do they stay?
Yes, if you want them to. Many IT managers keep their team on projects and day-to-day work and hand us the help desk overflow, monitoring or after-hours security. That is co-managed IT.
How quickly do you respond?
Within 15 minutes when a problem is critical, meaning it stops people working. Other requests are logged as tickets and worked in order of urgency.
Is your office in Markham?
No. Our head office is in Mississauga, and a technician can be on site anywhere in the GTA within the hour. We work with businesses across the GTA, including Toronto, Mississauga, Brampton, Oakville, Burlington and Vaughan.
See what fully handled IT would cost your Markham business
Start with a free IT assessment: how your support, security and backups stand today, what to fix first, and one monthly price.
Book a Free IT Assessment- Free, no commitment
- Done remotely
- Reply within 1 business day
Prefer to talk? 416.621.6611
