Outsourced IT Support for Canadian Businesses

Outsourced IT support covers everything an internal IT department would handle, help desk support, network and infrastructure management, cybersecurity, cloud services, vendor management, and strategic IT planning. With BALANCED+, you get a full team of 47 engineers across every discipline, all managed through a single point of contact.

Most outsourced IT engagements also include proactive monitoring, patch management, backup and disaster recovery, and a dedicated vCIO who aligns your technology with your business goals.

Outsourced IT support is typically priced on a per-user, per-month basis. For mid-market businesses, expect to pay between $100 and $250 per user per month depending on the scope of services, security requirements, and complexity of your environment.

The key advantage is predictability, you get a fixed monthly cost with no surprise bills for emergencies, after-hours work, or new projects. Most businesses find outsourced IT costs less than two full-time IT hires while delivering far more coverage.

No. A good outsourced IT provider works as an extension of your team, not a replacement for your decision-making. At BALANCED+, your vCIO meets with your leadership regularly to review priorities, plan projects, and ensure IT spending aligns with your business objectives.

You set the direction and priorities. We execute, advise, and report back. You always retain full ownership of your data, accounts, and infrastructure.

The transition follows a phased approach designed to minimize disruption. We start with a full documentation and discovery phase where we audit your current environment, map all systems, and capture institutional knowledge from your existing team.

Next, we run a parallel support period where both teams operate together, ensuring nothing falls through the cracks. Most transitions are fully complete within 30 to 60 days, and your staff will have a single number to call from day one.

BALANCED+ operates a 24/7 Security Operations Centre (SOC) and Network Operations Centre (NOC) that monitor your environment around the clock. If a critical issue is detected, our team responds within 15 minutes, whether it is 2 PM or 2 AM.

You also have access to an emergency support line for urgent issues. After-hours support is included in your monthly plan, there are no overtime charges or surprise bills.

Absolutely. This is called co-managed IT, and it is one of the most popular models for mid-market businesses. You keep the staff and functions that make sense internally, like a systems administrator or IT manager, and we fill the gaps with specialized resources like cybersecurity, cloud architecture, or help desk coverage.

Learn more about how this works on our co-managed IT support page.