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Managed Detection & Response (MDR)

24/7 threat monitoring, investigation, and response from a dedicated Security Operations Centre. We detect and contain threats before they cause damage, so you can focus on business.

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We deliver IT and cybersecurity solutions tailored to the compliance, performance, and operational demands of your industry.

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Would You Know If You Were Breached Right Now?

The average breach goes undetected for 197 days. Most businesses lack the visibility to catch sophisticated attacks.

  • 01
    Alert Fatigue Your security tools generate thousands of alerts per day. Without analysts to investigate, real threats hide in the noise and get ignored.
  • 02
    No After-Hours Coverage Your IT team goes home at 5pm but attackers work weekends. Without 24/7 monitoring, threats detected Friday night wait until Monday for investigation.
  • 03
    Alerts Without Action Your current SIEM sends alerts but nobody investigates or responds. You are paying for detection without the response capability to actually stop threats.
  • 04
    No Threat Hunting You wait for alerts instead of proactively hunting for indicators of compromise. Advanced threats that evade automated detection go unnoticed for months.
  • 05
    Siloed Visibility Your security tools do not talk to each other. Network, endpoint, cloud, and email each have separate dashboards with no correlation of events across your environment.
  • 06
    Talent Gap Hiring and retaining SOC analysts is expensive and competitive. Your budget may not compete with enterprise salaries for security talent.

Our MDR service closes these visibility gaps with 24/7 human-led monitoring and rapid incident response.

Managed Detection and Response Services for Business

Managed Detection and Response (MDR) goes beyond traditional security monitoring. At BALANCED+, our MDR service combines 24/7 Security Operations Centre coverage with human-led threat hunting, investigation, and rapid incident response. We do not just alert you to problems; we investigate, contain, and remediate threats before they cause business impact.

How Our MDR Works

We deploy security sensors across your environment, network, endpoints, cloud workloads, email, and identity systems, and feed telemetry into our SIEM/SOAR platform. Our SOC analysts monitor this data 24/7, correlating events across all data sources to detect sophisticated attacks that individual tools miss. When a real threat is identified, our response team acts immediately, isolating compromised systems, blocking malicious IP addresses, revoking stolen credentials, and guiding your team through containment and recovery.

Managed Detection and Response (MDR) service detail, Balanced+

Human-Led Threat Hunting

Automated detection catches known threats. Threat hunting catches everything else. Our analysts proactively search your environment for indicators of compromise, unusual behavior patterns, and evidence of attacker techniques that evade signature-based detection. This is the difference between reactive security and the kind of proactive defense that keeps you ahead of sophisticated adversaries.

Managed Detection and Response (MDR) service detail, Balanced+

Incident Response

When an incident occurs, our team executes your incident response plan, or develops one with you if you do not have one yet. We handle containment, investigation, evidence preservation, and recovery coordination. Our SOC emergency line at (877) 654-6577 provides immediate access to senior security engineers 24/7. For businesses that need full incident response retainer capabilities, our MDR service includes defined response SLAs.

Managed Detection and Response (MDR) service detail, Balanced+

Unified Visibility

Our MDR platform provides a single pane of glass across your entire security environment. Instead of managing five separate dashboards for your endpoint security, firewall, email protection, cloud security, and identity management, our SIEM correlates all events into a unified view that reveals attack patterns invisible to siloed tools.

Managed Detection and Response (MDR) service detail, Balanced+

What's Included

24/7 Monitoring & Detection

Round-the-clock SOC coverage with human analysts monitoring your environment. SIEM-powered event correlation across network, endpoint, cloud, and identity. Real-time alert triage and investigation, not just forwarded notifications.

Threat Hunting & Investigation

Proactive threat hunting for indicators of compromise. Deep-dive investigation of suspicious activity. Threat intelligence integration to identify emerging attack campaigns targeting your industry.

Incident Response & Containment

Immediate response actions: system isolation, credential revocation, malicious traffic blocking. Evidence preservation for forensic analysis. Recovery coordination and post-incident reporting with root cause analysis.

Within the first 30 days of MDR, the BALANCED+ SOC identified a credential compromise that our previous security tools completely missed. They contained it within minutes. That single incident justified the entire annual investment.

VP of Technology Canadian Fintech Company

How It Works

01
01

Deploy Sensors

We deploy security sensors and integrate your existing tools into our SIEM platform. Network, endpoint, cloud, email, and identity telemetry is collected and normalized.

02
02

Establish Baselines

Our analysts learn your environment, normal traffic patterns, user behavior, and business processes, to distinguish legitimate activity from suspicious anomalies.

03
03

Monitor & Hunt

24/7 monitoring and proactive threat hunting begin. Every alert is triaged, investigated, and either resolved or escalated. No alert goes uninvestigated.

04
04

Respond & Report

When threats are confirmed, we respond immediately, containment, remediation, and recovery. Monthly reports and quarterly reviews keep you informed of your security posture.

Why Choose BALANCED+ for MDR

Our MDR service combines 24/7 human expertise with deep knowledge of your IT environment, a combination that standalone MSSPs cannot match.

Human-Led, Not Automated

Every alert is reviewed by a human analyst before action is taken. Our SOC team investigates, correlates, and responds, no blind automation, no false positive fatigue.

Full Environmental Visibility

We monitor your endpoints, network, cloud workloads, and identity systems from a single pane of glass. No blind spots between platforms, no gaps between vendors.

Rapid Response SLA

Critical threats get a live response within 15 minutes. Our analysts are already familiar with your environment, so triage starts immediately, not after a 30-minute onboarding call.

Fortinet Security Fabric

Our MDR service is built on the Fortinet Security Fabric, giving you integrated threat intelligence, automated containment, and seamless coordination across your entire security stack.

Get 24/7 Threat Protection

Stop wondering if your environment is compromised. Start knowing.

  • Free IT & Security Assessment
  • No commitment required
  • Results delivered in 48 hours
Balanced+ IT team collaborating in a modern Toronto office

Results That Speak for Themselves

Software Development Software licensing and IT asset management

Building a SaaS Business Management Platform from the Ground Up

A consultant-focused SaaS startup needed a full development partner to turn their platform vision into reality. BALANCED+ delivered end-to-end, from UX design to cloud architecture.

No internal development team or technical co-founder to lead the build. Required both web and mobile platforms to be developed simultaneously.
12 mo Concept to Launch
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Manufacturing Rebuilding a Legacy Database for a Commercial Window Manufacturer

Rebuilding a Legacy Database for a Commercial Window Manufacturer

A 30-year fenestration manufacturer's outdated backend was slowing operations and driving up costs. BALANCED+ rebuilt their data access layer from the ground up, on time…

Legacy database code was creating inefficiencies across inventory, sales, and production workflows. The existing data structure couldn't support integration with external data sources or modern tooling.
On Time Project Delivered on Schedule
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Mining Securing a Global Mining Corporation’s Firewall Infrastructure

Securing a Global Mining Corporation’s Firewall Infrastructure

A publicly traded multinational mining company with operations across North America and Europe was drowning in unmanaged firewall policies. BALANCED+ centralized, rationalized, and took over…

Dozens of firewalls and hundreds of policies across global sites with no centralized management system. Internal IT team lacked the specialized expertise required to manage firewall complexity at this scale.
12+ Global Sites Under Centralized Management
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Compliance & Certifications

Our MDR service supports compliance requirements for continuous monitoring, incident detection, and response across major frameworks.

  • SOC 2 Type II: Continuous monitoring and incident response controls
  • ISO 27001: Information security event management and incident handling
  • PCI DSS: Requirement 10 and 12 for security monitoring and incident response
  • NIST CSF: Detect and Respond function alignment
Compliance and procurement standards review
Our Offices

Coast to Coast IT & Cybersecurity

Headquartered in Mississauga. Rooted in Toronto. Expanding to Vancouver. Serving businesses across Canada with the same standard of excellence.

Eastern Canada HQ

Toronto

Greater Toronto Area & Southern Ontario

3464 Semenyk Ct, Unit 101
Mississauga, ON  L5C 4P8
Canada
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Western Canada

Vancouver

British Columbia & Western Canada

410 West Georgia Street, 5th Floor
Vancouver, BC V6B 1Z3
Canada
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National coverage across
  • British Columbia
  • Alberta
  • Saskatchewan
  • Manitoba
  • Ontario
  • Québec
  • Atlantic Canada

Frequently Asked Questions

Get 24/7 Security Monitoring

Find out what real MDR coverage looks like for your business.

  • Free security assessment
  • Custom MDR proposal
  • No obligation consultation
  • 24/7 SOC from day one
Prefer to talk? (416) 621-6611
Offices in Mississauga, ON & Vancouver, BC