IT team managing enterprise network operations

Canadian Managed IT & Cybersecurity, Built for Growing Businesses

Q: How much do managed IT services cost in Mississauga?

Our managed IT plans are flat-rate and based on the number of users and devices in your environment. Most mid-market clients pay between $100–$175 per user per month for comprehensive coverage including monitoring, help desk, cybersecurity, and on-site support. We’ll give you an exact quote after a free assessment.

Q: What's included in your managed IT services?

Everything you need to keep your IT running: 24/7 monitoring, help desk support with a 15-minute SLA, patch management, backup management, cybersecurity (endpoint protection, firewall management, email security), vendor management, and strategic IT planning. No surprise charges.

Q: How fast do you respond to IT issues?

Our SLA guarantees a 15-minute response on critical issues. For standard requests, most tickets are acknowledged within 30 minutes and resolved within hours. For emergencies, call our direct line at (855) 561-4675 for immediate assistance.

Q: Do you provide on-site IT support in the GTA?

Yes. We’re headquartered in Mississauga and provide same-day on-site support across the Greater Toronto Area including Toronto, Vaughan, Brampton, and Oakville. Most issues are resolved remotely within minutes, but when you need someone on-site, we’re there.

Q: What makes BALANCED+ different from other MSPs?

We’ve been doing this since 1994. We’re a Fortinet Advanced Partner, an OECM-approved government vendor, and we have a 47-person team, not a one-person shop. You get a dedicated team that knows your environment, predictable pricing, and response times that are measured in minutes, not days.

Enterprise-grade IT support, Microsoft 365 management, and strategic vCIO guidance. Trusted by Canadian businesses since 1994.

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Industries

We deliver IT and cybersecurity solutions tailored to the compliance, performance, and operational demands of your industry.

SaaS Public Sector Mining Manufacturing Financial Services Fenestration Higher Education Education K-12 Automotive Healthcare Legal & Law Firms Nonprofits

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Services

Secure, scalable IT services delivered end-to-end by a team that has been doing this for 30 years.

Managed IT Managed Cybersecurity Services Business Systems

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Trusted by Organizations Across Canada

Does This Sound Familiar?

Most businesses we work with come to us dealing with at least three of these.

Let's Fix This

01
Your IT team is stuck in reactive mode Every day is firefighting. No time for the projects that actually move the business forward.
02
Downtime is costing you real money Systems go down, employees sit idle, and clients start asking questions you can't answer.
03
You're not confident in your security posture You know there are gaps in your defenses. You just don't have the in-house expertise to find and close them.
04
IT hiring is a constant headache Good people are expensive, slow to find, and when they leave, critical knowledge walks out the door.
05
Your IT spend is unpredictable Emergency fixes, surprise hardware failures, one-off vendor invoices. Budgeting is impossible.
06
Your current provider doesn't pick up the phone Tickets sit for days. You never get a straight answer. You feel like a low priority.

We've solved every one of these: here's how.

What BALANCED+ takes over

One team for the IT work that keeps piling up

Managed IT, cybersecurity, and business systems under one accountable team. Here is what each side covers and where to dig deeper.

Keep everything running

Managed IT

Proactive monitoring, maintenance, and management of your entire IT environment. Predictable costs and a dedicated team on call.

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IT support team managing client infrastructure for a Canadian business

Stay protected

Managed Cybersecurity Services

Multi-layered security strategy including threat detection, incident response, and compliance support. Fortinet Advanced Partner since 2003.

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Cybersecurity professionals monitoring systems at BALANCED+ security operations centre

Build for scale

Business Systems

Cloud, network, data, and software solutions that keep your business running. Strategic infrastructure for mid-market companies across the GTA.

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Software licensing and IT asset management

Why Businesses Choose BALANCED+

1

Same-day response, every time

15-minute SLA on critical issues. No waiting on hold, no ticket limbo. When something breaks, a real person picks up immediately.
2

Flat-rate, predictable pricing

One monthly fee covers everything. No surprise invoices, no per-incident billing. You know exactly what IT costs every month.
3

We've been doing this since 1994

Three decades of managing IT infrastructure for Canadian businesses. We've handled every kind of outage, breach attempt, and migration challenge.
4

A dedicated team, not a call center

You get people who know your systems, your staff, and your business. Not a rotating cast of strangers reading from a script.

BALANCED+ completely changed how we handle IT. Response times dropped from days to minutes, our uptime improved dramatically, and we finally have a partner we trust with our critical infrastructure. They feel like part of our team.

Director of Operations GTA Manufacturing Firm

Results That Speak for Themselves

Software Development

Building a SaaS Business Management Platform from the Ground Up

A consultant-focused SaaS startup needed a full development partner to turn their platform vision into reality. BALANCED+ delivered end-to-end, from UX design to cloud architecture.

No internal development team or technical co-founder to lead the build. Required both web and mobile platforms to be developed simultaneously.

12 mo Concept to Launch

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Manufacturing

Rendering of a mid-rise residential building with a glazed window and balcony facade

Rebuilding a Legacy Database for a Commercial Window Manufacturer

A 30-year fenestration manufacturer's outdated backend was slowing operations and driving up costs. BALANCED+ rebuilt their data access layer from the ground up, on time…

Legacy database code was creating inefficiencies across inventory, sales, and production workflows. The existing data structure couldn't support integration with external data sources or modern tooling.

On Time Project Delivered on Schedule

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Mining

Securing a Global Mining Corporation’s Firewall Infrastructure

A publicly traded multinational mining company with operations across North America and Europe was drowning in unmanaged firewall policies. BALANCED+ centralized, rationalized, and took over…

Dozens of firewalls and hundreds of policies across global sites with no centralized management system. Internal IT team lacked the specialized expertise required to manage firewall complexity at this scale.

12+ Global Sites Under Centralized Management

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What Our Clients Say

      EXCELLENT  
   Based on 50 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Khushi Shah 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great IT support.
  
 
      Posted on Google  
   
   David Ghosh 
 
 
 
 Trustindex verifies that the original source of the review is Google. I've had the opportunity to work with the team at BALANCED+ and have consistently found them to be professional, responsive, and easy to collaborate with. Their team demonstrates a strong commitment to customer service and takes the time to understand business and technical requirements. In particular, Isabella Mendoza has been incredibly helpful, proactive, and responsive throughout our interactions. I appreciate the partnership and look forward to continuing to work together in the future.
  
 
      Posted on Google  
   
   Gord Govia 
 
 
 
 Trustindex verifies that the original source of the review is Google. Balanced+ has been one of Fortinet's standout partners this year. As a Fortinet Advanced Partner, they have achieved exceptional growth through a customer-first mentality, a highly experienced technical team, and a strategic commitment to Fortinet solutions. Their proactive investment in the ongoing education and certification of both sales and technical staff ensures they remain aligned with Fortinet's go-to-market strategy and are well-equipped to deliver outstanding outcomes for customers. Their dedication, expertise, and execution continue to make them a valued and trusted Fortinet partner.
  
 
      Posted on Google  
   
   Juan Jose Rendon Matute 
 
 
 
 Trustindex verifies that the original source of the review is Google. We have been working with Balanced+ for years and they have been doing a magnificent job. Thanks to Chirag and Alex who are always assisting us at all times. Fast and efficient support.  ⭐️⭐️⭐️⭐️⭐️
  
 
      Posted on Google  
   
   ali golchian 
 
 
 
 Trustindex verifies that the original source of the review is Google. Very experienced in their fields and trouble shooting the issues ASAP. Recommended to face less hassles,
  
 
      Posted on Google  
   
   robert lewocz 
 
 
 
 Trustindex verifies that the original source of the review is Google. Altruvest Charitable Services has partnered with Balanced+ for our IT and cybersecurity needs, and the experience has been outstanding. As a national nonprofit handling sensitive data across our BoardMatch™ program, having a trusted partner who understands both technical rigor and the realities of a lean nonprofit team matters enormously. Balanced+ has strengthened our systems, improved our cybersecurity posture, and been responsive and clear every step of the way. Highly recommend them to any organization looking for a dependable, security-minded IT partner. Robert Lewocz, Executive Director, Altruvest Charitable Services
  
 
      Posted on Google  
   
   Robert Correia 
 
 
 
 Trustindex verifies that the original source of the review is Google. We have been using Balanced for our IT requirements for years.  Their staff is very professional and knowlegeable attending to our regular and emergency needs in a prompt manner.
  
 
      Posted on Google  
   
   Lucas Scalzitti 
 
 
 
 Trustindex verifies that the original source of the review is Google. Alex and Chirag have been excellent to work with. They are knowledgeable, responsive, and always willing to help resolve technical issues quickly and efficiently. They communicate clearly, follow through on requests, and make sure everything is working properly before closing an issue. Their professionalism and positive attitude are greatly appreciated.
  
 
      Posted on Google  
   
   Martin Gewargis 
 
 
 
 Trustindex verifies that the original source of the review is Google. I had a great experience here. The staff were knowledgeable, courteous, and genuinely cared about providing excellent service. Everything was handled efficiently, and the overall experience exceeded my expectations. I highly recommend this business to anyone looking for quality and professionalism

Industries We Serve

Education K-12

IT services for K-12 schools and education providers.

Public Sector

IT services for government and public sector organizations.

SaaS

IT infrastructure and security for SaaS and software companies.

Financial Services

IT and cybersecurity for financial services and fintech.

Manufacturing

IT infrastructure for manufacturers and industrial operations.

Fenestration

IT solutions for window, door, and glass manufacturers.

Mining

IT infrastructure for mining operations.

Higher Education

IT and security for colleges and universities.

Eastern Canada HQ

Toronto

Greater Toronto Area & Southern Ontario

3464 Semenyk Ct, Unit 101
Mississauga, ON L5C 4P8
Canada

Mississauga
Toronto
Vaughan
Brampton
Oakville
Burlington
Hamilton
Markham
Kitchener

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Western Canada

Vancouver

British Columbia & Western Canada

410 West Georgia Street, 5th Floor
Vancouver, BC V6B 1Z3
Canada

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National coverage across

British Columbia
Alberta
Saskatchewan
Manitoba
Ontario
Québec
Atlantic Canada

Business colleagues discussing work around a boardroom table with laptops in a bright modern office

Three Companies. One Mission.

BALANCED+ was formed from the amalgamation of three established IT firms: Zita Associates (1994), SecureLinks (2001), and COMMIT100 (2004). Each brought decades of specialized experience serving mid-market businesses across Ontario.

Today, our team of 47 operates from Mississauga and Vancouver, delivering managed IT, cybersecurity, and cloud services to organizations across North America. We hold an OECM government procurement contract, a Fortinet Advanced Partnership, and a track record that speaks for itself.

1994 Founded

47 Team Members

150+ Clients Served

More About BALANCED+