Co-Managed IT Services for Canadian Businesses

Co-managed IT is a partnership model where an external provider like BALANCED+ works alongside your existing IT staff. Rather than replacing your team, we supplement their capabilities with specialized expertise, additional capacity, and round-the-clock coverage so they can focus on strategic priorities.

With fully managed IT, the provider handles your entire IT environment. Co-managed IT is collaborative, your internal team retains control and ownership while we fill specific gaps such as after-hours monitoring, cybersecurity, or project-based work. You decide the scope and we operate within it.

Common services include 24/7 network monitoring, help desk escalation support, cybersecurity operations (SIEM, MDR, vulnerability management), patch management, cloud infrastructure support, and project-based engineering. Every engagement is customized based on where your team needs the most help.

Pricing is based on the scope of services your team needs and the size of your environment. Unlike fully managed contracts, you only pay for the areas where you need support. We offer predictable monthly pricing so there are no surprises, and the scope can be adjusted as your needs evolve.

We start with a detailed assessment of your current IT team, tools, and processes. From there, we build a transition plan that integrates our services without disrupting your operations. Most clients are fully onboarded within two to four weeks, with zero downtime for end users.

We plug into your existing ticketing system, communication channels, and documentation platforms. Your team sets the rules of engagement, what gets escalated, what we handle independently, and how we communicate. The goal is to feel like a natural extension of your department, not a separate vendor.