IT outsourcing for Burlington businesses with 50+ staff
IT Outsourcing in Burlington
Get the coverage of a full IT department, help desk, security, backups and planning, for one fixed monthly fee you can budget a year ahead.
- 15 minutes critical response
- Since 1994 in business
- 150+ clients
Book your free IT assessment
30 minutes or less, done remotely.
Quick, friendly fixes from a team that knows your business
Our partners
The skills of an IT department for the cost of one budget line
A business with 50+ staff needs someone on the help desk, someone who knows networks, someone watching security and someone planning the budget. One hire cannot be all four, and hiring four is rarely worth it.
IT outsourcing in Burlington with BALANCED+ gives you all of those skills on one team, for one fixed monthly fee.
- One help desk for passwords, laptops, printers and Microsoft 365
- A 15-minute response on anything that stops people working
- Our security operations centre watching your systems 24/7
- Backups watched and failed jobs fixed, not assumed to work
- New starters set up and leavers locked out on time
- A yearly IT plan and budget, so costs stop surprising you
- A technician on site anywhere in the GTA within the hour
Building an IT department vs outsourcing one
| One in-house IT hire | IT outsourcing with BALANCED+ | |
|---|---|---|
| Who your staff call | One person, if they are free | One help desk backed by a 47-person team |
| Vacation and sick days | Support stops | Support carries on |
| Range of skills | One generalist for everything | Help desk, network, security and cloud specialists |
| Nights and weekends | Nobody watching | Security monitored 24/7 |
| Hands on site | Only if they are in the office | On site anywhere in the GTA within the hour |
| Cost | Salary, benefits, recruiting and tools | One fixed monthly fee |
What we run day to day, and what you still decide
IT outsourcing means we do the work. It does not mean you lose control of it.
- We run: the help desk, laptops and servers, Microsoft 365, the network, backups and 24/7 security monitoring
- You decide: budgets, priorities, and which projects go ahead
- You own: the documentation of your systems, accounts and vendors, kept current as things change
A vCIO (virtual chief information officer, a senior advisor who plans your IT part time) meets with you to set priorities and the yearly budget.
Local to Burlington
When a fix needs hands, a technician is at your office within the hour
We provide IT support in Burlington from our head office here. Most problems are fixed remotely. When one is not, we come to you.
Book a Free IT AssessmentWithin the hour to your office, anywhere in the GTA
A handover your staff barely notice
Switching IT providers worries people because they expect disruption. The handover is built to avoid it:
- We document your systems, accounts and vendors before we change anything
- Staff get the help desk phone number and email on day one
- Every request becomes a ticket, so nothing gets lost in someone’s inbox
- Whoever picks up has your documentation and ticket history in front of them
Burlington businesses get the same team and the same response times
Burlington is part of the GTA area we serve from our Mississauga head office. Being outside the city where we are based does not change the service:
- A 15-minute response when a critical problem stops work
- Systems watched 24/7 by our security operations centre
- Most issues fixed remotely, and a technician on site anywhere in the GTA within the hour when the work needs hands
- A provider that is SOC 2 and ISO 27001 certified, in business since 1994
Your IT department in place in three steps
-
Book a free IT assessment
30 minutes or less, done remotely, on how your IT is handled today.
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Get a plan and one monthly price
What we would take over, what needs fixing first, and one fixed fee.
-
We take it from there
We document your systems and take over support. Your staff get the help desk number on day one.
IT outsourcing services we provide in Burlington
Start with one, add more later. Each has its own page.
- Outsourced IT Support Full-service IT department for a predictable monthly fee. Replace unpredictable IT costs with dedicated engineers,... Learn more
- Help Desk & Remote Support One team your staff call or email for anything that stops work. Learn more
- Microsoft 365 Management Licensing, security settings and day-to-day management of your Microsoft 365 setup. Learn more
- Backup & Disaster Recovery Automated backups and a recovery plan for getting you working again. Learn more
- Managed Cybersecurity Services Multi-layered security strategy including threat detection, incident response, and compliance support. Fortinet Advanced Partner since... Learn more
- vCIO & IT Roadmapping A virtual IT director who plans what to replace, when, and what it costs. Learn more
Straight answers about IT outsourcing in Burlington
How is IT outsourcing priced?
One fixed monthly fee, based mainly on how many people and devices you have. You get the exact number after the free IT assessment. Our IT pricing guide explains what drives the cost.
We have an IT person we want to keep. Can we outsource only part of IT?
Yes. With co-managed IT, we take the parts that stretch them, often the help desk or security monitoring, and they keep the rest.
Do we lose control of our IT if we outsource it?
No. You set the budget and priorities, and the documentation of your systems belongs to your business.
How quickly do you respond to a Burlington office?
Within 15 minutes when a problem is critical, meaning it stops people working. If it needs hands at your office, a technician can be on site anywhere in the GTA within the hour.
Is it safe to hand an outside company our systems?
Yes. We are SOC 2 and ISO 27001 certified: independent audits of how we protect client systems and data.
Do you only work with businesses in Burlington?
No. Our head office is in Mississauga and we work with businesses across the GTA, including Toronto, Mississauga, Brampton, Oakville and Vaughan.
Compare outsourcing with your next IT hire
Start with a free IT assessment: what you have today, what needs fixing first, and one fixed monthly price.
Book a Free IT Assessment- Free, no commitment
- Done remotely
- Reply within 1 business day
Prefer to talk? 416.621.6611
