Managed IT and security for businesses with 50+ staff
IT Services in North York
Support, security and planning from one team instead of three: your staff get fixes fast, your systems are watched 24/7, and IT costs one monthly fee.
- 15 minutes critical response
- Since 1994 in business
- 150+ clients
Book your free IT assessment
30 minutes or less, done remotely.
Quick fixes from people who already know how your office is set up
Our partners
One team that owns the whole problem
Many offices end up with a help desk from one company, security from another and backups that someone set up years ago. When something breaks, each points at the other, and your IT manager spends the day refereeing.
Our IT services in North York put all of it with one team, so there is one number to call and one team accountable for the fix.
- One help desk for passwords, laptops, printers and Microsoft 365
- A 15-minute response when a problem stops people working
- Your network, devices and sign-ins watched 24/7 by our security operations centre
- A technician on site anywhere in the GTA within the hour
- Backups checked, so a restore works when you need it
- A yearly IT plan and budget, so replacements are not a surprise
Hiring one IT generalist vs a full IT team on contract
| One in-house IT person | IT services with BALANCED+ | |
|---|---|---|
| Day-to-day tickets | Queue behind whatever they are fixing | A help desk your whole office can call |
| Security after hours | Unwatched until morning | Watched 24/7 by our SOC |
| When a fix needs hands | Only if they are in the office | On site anywhere in the GTA within the hour |
| Planning and budget | Squeezed between tickets | A yearly IT plan with costs attached |
| Vacation and sick days | Support stops | A 47-person team covers it |
| Cost | Salary, benefits, recruiting and tools | One monthly fee |
Help desk, security and backups under one contract
Managed IT services means one provider runs your IT for a monthly fee, instead of you paying by the hour when things break. With us, that covers:
- Support: a help desk your staff call or email, with remote fixes and a technician on site anywhere in the GTA within the hour when a problem needs hands
- Security: 24/7 monitoring by our SOC, firewalls kept current, and a plan for what happens if an attack gets through
- Backups: data copied and checked, so you can get it back after a failure or ransomware
- Planning: a virtual CIO (a part-time IT director) who maps out what to replace and when
Local to Toronto
When a fix needs hands, a technician is at your office within the hour
We provide IT support in Toronto from our head office here. Most problems are fixed remotely. When one is not, we come to you.
Book a Free IT AssessmentWithin the hour to your office, anywhere in the GTA
Every request logged, tracked and closed
When IT requests arrive by hallway conversation and text message, some get forgotten. Ours go into a ticket, so you can see what was asked, who has it and when it was fixed.
The person who answers can see your setup and past tickets, so staff do not repeat their story. Problems that stop work jump the queue, with a response within 15 minutes.
Four things to ask any IT company in North York
Most IT companies promise fast support. These questions show which ones can back it up. Here are our answers:
- How fast do you respond when work stops? Within 15 minutes for critical problems
- Who watches our systems at night? Our security operations centre, 24/7
- Has anyone independent checked how you handle our data? Yes: SOC 2 and ISO 27001 certified
- How long have you been doing this? Since 1994, with 150+ clients and a 47-person team
From scattered vendors to one IT team in three steps
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Book a free IT assessment
A remote session of 30 minutes or less on your support, security and backups today.
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Get one plan and one monthly price
What we would take over, what needs fixing first, and what it costs each month.
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Switch over to one team
We document your systems, start monitoring, and give your staff one number to call.
IT services we provide in North York
Pick what you need. Each service has its own page.
- Managed IT Proactive monitoring, maintenance, and management of your entire IT environment. Predictable costs and a dedicated... Learn more
- Help Desk & Remote Support One team your staff call or email for anything that stops work. Learn more
- Managed Cybersecurity Services Multi-layered security strategy including threat detection, incident response, and compliance support. Fortinet Advanced Partner since... Learn more
- Backup & Disaster Recovery Automated backups and a recovery plan for getting you working again. Learn more
- Co-Managed IT Services Support and 24/7 monitoring alongside your own IT team, without replacing anyone. Learn more
- vCIO & IT Roadmapping A virtual IT director who plans what to replace, when, and what it costs. Learn more
What North York IT managers ask before they switch
What do managed IT services cost each month?
One monthly fee, set mainly by how many people and devices we look after. You get the exact figure after the free IT assessment. Our IT pricing guide explains what moves the number up or down.
Will you replace our current IT staff?
Not unless you want us to. Plenty of IT managers keep their people on projects and hand us the help desk, security monitoring or both. That arrangement is co-managed IT.
How quickly do you respond?
Within 15 minutes when a problem is critical, meaning people cannot work. Most fixes happen remotely, and when one needs hands, a technician can be on site anywhere in the GTA within the hour.
Who looks after our systems outside office hours?
Our security operations centre watches your network, devices and sign-ins 24/7, so trouble on a Saturday is caught on Saturday.
How do we know our data is safe with you?
We are SOC 2 and ISO 27001 certified: independent audits of how we protect client systems and data.
Is your office in North York?
No. Our head office is in Mississauga, and we support businesses across the GTA: Toronto (including North York), Mississauga, Brampton, Oakville, Burlington and Vaughan.
See what one team for all your IT would cost
Start with a free IT assessment: what you run today, what needs attention first, and one monthly price.
Book a Free IT Assessment- Free, no commitment
- Done remotely
- Reply within 1 business day
Prefer to talk? 416.621.6611
