Managed IT services for businesses with 50+ staff
IT Support in Etobicoke
One team for all of your IT: a help desk your staff can reach, a 15-minute response when work stops, and your network, devices and data watched 24/7.
- 15 minutes critical response
- Since 1994 in business
- 150+ clients
Book your free IT assessment
Free, with no commitment.
Fast, knowledgeable help from an IT partner that picks up the phone
Our partners
Help desk, security and systems from one team
IT usually ends up split: one provider for support, another for the firewall, someone else for backups, and an internal person stuck in the middle. When something breaks, everyone points somewhere else.
Our IT support in Etobicoke puts it under one team and one monthly fee. Your staff get one place to ask, and you get one team accountable for whether it all works.
- One phone number and one email for every IT problem
- A 15-minute response when a problem stops work
- Network, laptops and servers watched 24/7 by our security operations centre
- A technician on site anywhere in the GTA within the hour
- Backups watched, and failed jobs fixed
- New starters set up and leavers' access removed
One in-house IT person vs a full IT team on a monthly fee
| One in-house IT person | IT support with BALANCED+ | |
|---|---|---|
| Who your staff call | One person, if they are free | A 47-person team |
| Security at night | Nobody is watching | Watched 24/7 by our SOC |
| On site | Only if they are in the office | Anywhere in the GTA within the hour |
| Planning and budgets | Replaced when it breaks | A plan for what to replace and when |
| If they leave | Know-how leaves with them | Your systems are documented |
| Cost | Salary, benefits and recruiting | One monthly fee |
Your staff get one place to go for every IT problem
Every request becomes a ticket with one team, so nothing gets lost in an inbox. What that covers day to day:
- Access: password resets, locked accounts and sign-in codes
- Microsoft 365: Outlook, Teams, shared mailboxes and licences
- Devices: laptops, printers and docking stations
- People: new starters set up, leavers’ access removed
Most fixes happen remotely. When one needs hands, a technician can be at your office within the hour.
Local to Toronto
When a fix needs hands, a technician is at your office within the hour
We provide IT support in Toronto from our head office here. Most problems are fixed remotely. When one is not, we come to you.
Book a Free IT AssessmentWithin the hour to your office, anywhere in the GTA
Security watched around the clock, not when someone has time
Attacks rarely wait for office hours. Our security operations centre (SOC), a team whose job is to watch for signs of an attack, monitors your network, devices and sign-ins 24/7 and acts on what it finds.
Behind it: firewalls kept current, security updates installed on schedule, and backups with a copy kept off-site, so a bad night does not become a lost week.
Etobicoke IT support from a team based next door in Mississauga
Our head office is in Mississauga, just west of Etobicoke, and we support businesses across Toronto and the GTA. Before you compare providers, ask each one for proof. Here is ours:
- Independent audits: SOC 2 and ISO 27001 certified
- Track record: in business since 1994, with 150+ clients
- Depth: a 47-person team, so support does not stop for one person’s holiday
- Response: 15 minutes when a critical problem stops work
- Local help: on site anywhere in the GTA within the hour
From first call to one team in charge, in three steps
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Book a free IT assessment
We look at your support, security, backups and systems as they are today.
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Get one plan and one price
A plain list of what needs fixing first, and one monthly fee.
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Your staff start calling us
We document your setup and take over support, security monitoring and backups.
IT services we provide in Etobicoke
Each service has its own page if you want the detail.
- Help Desk & Remote Support One team your staff call or email for anything that stops work. Learn more
- Managed Cybersecurity Services Multi-layered security strategy including threat detection, incident response, and compliance support. Fortinet Advanced Partner since... Learn more
- Backup & Disaster Recovery Automated backups and a recovery plan for getting you working again. Learn more
- Microsoft 365 Management Licensing, security settings and day-to-day management of your Microsoft 365 setup. Learn more
- Co-Managed IT Services Support and 24/7 monitoring alongside your own IT team, without replacing anyone. Learn more
- vCIO & IT Roadmapping A virtual IT director who plans what to replace, when, and what it costs. Learn more
IT support in Etobicoke: straight answers
How much does IT support cost for a business our size?
A monthly fee, set mainly by how many people and devices we support. You get the exact number after the free IT assessment. Our IT pricing guide explains what drives the cost.
How quickly do you respond?
Within 15 minutes when a problem is critical, meaning it stops people working. Most problems are fixed remotely, and when a fix needs hands, a technician can be on site anywhere in the GTA within the hour.
Can you take over from our current IT provider?
Yes. We document your systems first, then take over support, so your staff are not left without help in between.
We have an IT manager already. Is this still for us?
Yes. With co-managed IT, we take the help desk or the security monitoring and your team keeps the projects and systems they want to own.
Is it safe to give an outside team access to our systems?
Yes. We are SOC 2 and ISO 27001 certified: independent audits of how we protect client systems and data.
Do you only support businesses in Etobicoke?
No. We are based in Mississauga and serve businesses across the GTA: Toronto (including North York and Etobicoke), Mississauga, Brampton, Oakville, Burlington and Vaughan.
Get one monthly price for all of your IT
Start with a free IT assessment: how IT works today, what needs fixing first, and one monthly price.
Book a Free IT Assessment- Free, no commitment
- Done remotely
- Reply within 1 business day
Prefer to talk? 416.621.6611
