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IT help desk for businesses with 50+ staff

IT Help Desk in Toronto

Get people back to work fast: one number for every IT problem, a 15-minute response when a problem stops work, and your systems watched 24/7 by our security operations centre.

  • 5.0 50 Google reviews
  • 15 minutes critical response
  • Since 1994 in business
  • 150+ clients

Book your free help desk assessment

30 minutes or less, done remotely.

  • Free, no commitment
  • Reply within 1 business day
  • Your details are never shared

Prefer to talk? 416.621.6611

5.0 from 50 Google reviews

Quick answers from people who already know your setup

Posted on Google Google
Khushi Shah profile picture
Khushi Shah
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Great IT support.
Posted on Google Google
David Ghosh profile picture
David Ghosh
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I've had the opportunity to work with the team at BALANCED+ and have consistently found them to be professional, responsive, and easy to collaborate with. Their team demonstrates a strong commitment to customer service and takes the time to understand business and technical requirements. In particular, Isabella Mendoza has been incredibly helpful, proactive, and responsive throughout our interactions. I appreciate the partnership and look forward to continuing to work together in the future.
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Gord Govia profile picture
Gord Govia
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Balanced+ has been one of Fortinet's standout partners this year. As a Fortinet Advanced Partner, they have achieved exceptional growth through a customer-first mentality, a highly experienced technical team, and a strategic commitment to Fortinet solutions. Their proactive investment in the ongoing education and certification of both sales and technical staff ensures they remain aligned with Fortinet's go-to-market strategy and are well-equipped to deliver outstanding outcomes for customers. Their dedication, expertise, and execution continue to make them a valued and trusted Fortinet partner.
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Juan Jose Rendon Matute profile picture
Juan Jose Rendon Matute
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We have been working with Balanced+ for years and they have been doing a magnificent job. Thanks to Chirag and Alex who are always assisting us at all times. Fast and efficient support. ⭐️⭐️⭐️⭐️⭐️
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ali golchian profile picture
ali golchian
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Very experienced in their fields and trouble shooting the issues ASAP. Recommended to face less hassles,
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robert lewocz profile picture
robert lewocz
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Altruvest Charitable Services has partnered with Balanced+ for our IT and cybersecurity needs, and the experience has been outstanding. As a national nonprofit handling sensitive data across our BoardMatch™ program, having a trusted partner who understands both technical rigor and the realities of a lean nonprofit team matters enormously. Balanced+ has strengthened our systems, improved our cybersecurity posture, and been responsive and clear every step of the way. Highly recommend them to any organization looking for a dependable, security-minded IT partner. Robert Lewocz, Executive Director, Altruvest Charitable Services
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Robert Correia profile picture
Robert Correia
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We have been using Balanced for our IT requirements for years. Their staff is very professional and knowlegeable attending to our regular and emergency needs in a prompt manner.
Posted on Google Google
Lucas Scalzitti profile picture
Lucas Scalzitti
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Alex and Chirag have been excellent to work with. They are knowledgeable, responsive, and always willing to help resolve technical issues quickly and efficiently. They communicate clearly, follow through on requests, and make sure everything is working properly before closing an issue. Their professionalism and positive attitude are greatly appreciated.
Posted on Google Google
Martin Gewargis profile picture
Martin Gewargis
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I had a great experience here. The staff were knowledgeable, courteous, and genuinely cared about providing excellent service. Everything was handled efficiently, and the overall experience exceeded my expectations. I highly recommend this business to anyone looking for quality and professionalism

Our partners

The problems that stop work, handled first

Most help desk requests can wait an hour: a new mailbox, a printer driver, a software install. A few cannot: the server is down at 8 a.m., the whole finance team is locked out, a laptop is encrypting files. Those need a different speed, and they rarely arrive at a convenient time.

Our IT help desk in Toronto sorts every request by how badly it stops work, answers critical problems within 15 minutes, and keeps your systems watched 24/7 so trouble overnight is spotted when it starts.

  • One phone number and one email for every IT problem
  • A 15-minute response when a problem stops work
  • Every request logged as a ticket and sorted by urgency
  • Systems watched 24/7 by our SOC, nights and weekends included
  • New starters set up and leavers' access removed
  • A technician on site anywhere in the GTA within the hour

One IT person on call vs a help desk behind your staff

One in-house IT person Help desk with BALANCED+
Who picks up One person, if they are free A 47-person team
A problem that stops work Waits behind whatever they are doing A response within 15 minutes
Overnight and weekends Nobody watching Systems watched 24/7 by our SOC
A fix that needs hands at a desk Only if they are in the building On site anywhere in the GTA within the hour
Knowing your setup In their head Documented, with your ticket history
Cost Salary, benefits and recruiting One monthly fee
BALANCED+ technician responding to a critical outage ticket from a Toronto client.

Emergency IT support: what happens when a problem stops work

When the server is down or a whole team is locked out, your staff should not have to chase anyone. Here is what happens:

  • One call: staff phone the help desk, and the problem is logged as critical
  • 15 minutes: we respond within 15 minutes and start working on it
  • Remote first: most fixes happen over a secure remote connection, so nobody waits for travel
  • On site when needed: if the fix needs hands, a technician can be at your office anywhere in the GTA within the hour
What our IT support covers

Local to Toronto

When a fix needs hands, a technician is at your office within the hour

We provide IT support in Toronto from our head office here. Most problems are fixed remotely. When one is not, we come to you.

Book a Free IT Assessment

Within the hour to your office, anywhere in the GTA

Lake Ontario Toronto Brampton Vaughan Richmond Hill Markham Pickering Ajax Whitby Oshawa Oakville Burlington Milton Mississauga HQ
BALANCED+ security operations centre analyst monitoring client systems overnight.

24/7 IT support that starts with watching your systems

Some of the worst problems start outside office hours: a server running out of space overnight, an account signing in from another country on a Sunday, ransomware starting on a laptop left switched on. Our security operations centre (SOC) watches your systems 24/7 and acts on those signs as they appear.

So the first anyone hears of a problem is not a room full of staff who cannot work on Monday morning.

Managed detection and response
BALANCED+ technician setting up a laptop for a new employee at a Toronto client's office.

Everyday help for Toronto staff, in the office or at home

Most of the help desk’s day is the small stuff that adds up. For your Toronto staff, wherever they work, that covers:

  • Access: password resets, locked accounts and sign-in codes that will not arrive
  • Microsoft 365: Outlook, Teams, OneDrive and shared mailboxes
  • Devices: slow laptops, printers and docking stations
  • People changes: new starters set up, leavers’ access removed
Help desk and remote support

Give your staff a help desk that answers, in three steps

  1. Book a free help desk assessment

    A remote session of 30 minutes or less on how your staff get IT help today.

  2. Get one plan and one price

    What we would cover, how urgent problems are handled, and one monthly fee.

  3. Your staff start calling us

    We document your setup, start watching your systems 24/7, and give your staff one number and one email.

Straight answers about IT help desk support in Toronto

What does your 24/7 IT support in Toronto cover?

Our security operations centre watches your systems 24/7, so attacks and warning signs are spotted and acted on when they start, including nights and weekends. How your staff reach the help desk outside office hours is set out in your plan, and we go through it in the free assessment.

How fast do you respond in an IT emergency?

Within 15 minutes when a problem is critical, meaning it stops people working. If it needs hands at your office, a technician can be on site anywhere in the GTA within the hour.

How much does an outsourced help desk cost?

A monthly fee, set mainly by how many people and devices you support. You get the exact number after the free assessment. Our IT pricing guide explains what drives the cost.

Can you cover the help desk while our IT team handles projects?

Yes. That is co-managed IT: we take the day-to-day tickets, and your team keeps the projects and systems they want to own.

Is it safe to let an outside help desk into our systems?

We are SOC 2 and ISO 27001 certified: independent audits of how we protect client systems and data.

Do you only run help desks for Toronto businesses?

No. Our head office is in Mississauga and we support businesses across the GTA: Toronto (including North York and Etobicoke), Mississauga, Brampton, Oakville, Burlington and Vaughan.

See how fast your staff could get help

Start with a free help desk assessment: how support works today, what we would change, and one monthly price.

Book a Free IT Assessment
  • Free, no commitment
  • Done remotely
  • Reply within 1 business day

Prefer to talk? 416.621.6611