IT help desk for businesses with 50+ staff
IT Help Desk in Toronto
Get people back to work fast: one number for every IT problem, a 15-minute response when a problem stops work, and your systems watched 24/7 by our security operations centre.
- 15 minutes critical response
- Since 1994 in business
- 150+ clients
Book your free help desk assessment
30 minutes or less, done remotely.
Quick answers from people who already know your setup
Our partners
The problems that stop work, handled first
Most help desk requests can wait an hour: a new mailbox, a printer driver, a software install. A few cannot: the server is down at 8 a.m., the whole finance team is locked out, a laptop is encrypting files. Those need a different speed, and they rarely arrive at a convenient time.
Our IT help desk in Toronto sorts every request by how badly it stops work, answers critical problems within 15 minutes, and keeps your systems watched 24/7 so trouble overnight is spotted when it starts.
- One phone number and one email for every IT problem
- A 15-minute response when a problem stops work
- Every request logged as a ticket and sorted by urgency
- Systems watched 24/7 by our SOC, nights and weekends included
- New starters set up and leavers' access removed
- A technician on site anywhere in the GTA within the hour
One IT person on call vs a help desk behind your staff
| One in-house IT person | Help desk with BALANCED+ | |
|---|---|---|
| Who picks up | One person, if they are free | A 47-person team |
| A problem that stops work | Waits behind whatever they are doing | A response within 15 minutes |
| Overnight and weekends | Nobody watching | Systems watched 24/7 by our SOC |
| A fix that needs hands at a desk | Only if they are in the building | On site anywhere in the GTA within the hour |
| Knowing your setup | In their head | Documented, with your ticket history |
| Cost | Salary, benefits and recruiting | One monthly fee |
Emergency IT support: what happens when a problem stops work
When the server is down or a whole team is locked out, your staff should not have to chase anyone. Here is what happens:
- One call: staff phone the help desk, and the problem is logged as critical
- 15 minutes: we respond within 15 minutes and start working on it
- Remote first: most fixes happen over a secure remote connection, so nobody waits for travel
- On site when needed: if the fix needs hands, a technician can be at your office anywhere in the GTA within the hour
Local to Toronto
When a fix needs hands, a technician is at your office within the hour
We provide IT support in Toronto from our head office here. Most problems are fixed remotely. When one is not, we come to you.
Book a Free IT AssessmentWithin the hour to your office, anywhere in the GTA
24/7 IT support that starts with watching your systems
Some of the worst problems start outside office hours: a server running out of space overnight, an account signing in from another country on a Sunday, ransomware starting on a laptop left switched on. Our security operations centre (SOC) watches your systems 24/7 and acts on those signs as they appear.
So the first anyone hears of a problem is not a room full of staff who cannot work on Monday morning.
Everyday help for Toronto staff, in the office or at home
Most of the help desk’s day is the small stuff that adds up. For your Toronto staff, wherever they work, that covers:
- Access: password resets, locked accounts and sign-in codes that will not arrive
- Microsoft 365: Outlook, Teams, OneDrive and shared mailboxes
- Devices: slow laptops, printers and docking stations
- People changes: new starters set up, leavers’ access removed
Give your staff a help desk that answers, in three steps
-
Book a free help desk assessment
A remote session of 30 minutes or less on how your staff get IT help today.
-
Get one plan and one price
What we would cover, how urgent problems are handled, and one monthly fee.
-
Your staff start calling us
We document your setup, start watching your systems 24/7, and give your staff one number and one email.
Help desk and support services we provide in Toronto
Add any of these to your help desk. Each one has its own page.
- Help Desk & Remote Support One team your staff call or email for anything that stops work. Learn more
- IT Support On-site and remote IT support with a 15-minute response SLA. Break/fix, troubleshooting, and end-user assistance... Learn more
- Microsoft 365 Management Licensing, security settings and day-to-day management of your Microsoft 365 setup. Learn more
- Managed Detection and Response (MDR) Your systems watched 24/7 by our security operations centre, so attacks are caught early. Learn more
- Co-Managed IT Services Support and 24/7 monitoring alongside your own IT team, without replacing anyone. Learn more
- Backup & Disaster Recovery Automated backups and a recovery plan for getting you working again. Learn more
Straight answers about IT help desk support in Toronto
What does your 24/7 IT support in Toronto cover?
Our security operations centre watches your systems 24/7, so attacks and warning signs are spotted and acted on when they start, including nights and weekends. How your staff reach the help desk outside office hours is set out in your plan, and we go through it in the free assessment.
How fast do you respond in an IT emergency?
Within 15 minutes when a problem is critical, meaning it stops people working. If it needs hands at your office, a technician can be on site anywhere in the GTA within the hour.
How much does an outsourced help desk cost?
A monthly fee, set mainly by how many people and devices you support. You get the exact number after the free assessment. Our IT pricing guide explains what drives the cost.
Can you cover the help desk while our IT team handles projects?
Yes. That is co-managed IT: we take the day-to-day tickets, and your team keeps the projects and systems they want to own.
Is it safe to let an outside help desk into our systems?
We are SOC 2 and ISO 27001 certified: independent audits of how we protect client systems and data.
Do you only run help desks for Toronto businesses?
No. Our head office is in Mississauga and we support businesses across the GTA: Toronto (including North York and Etobicoke), Mississauga, Brampton, Oakville, Burlington and Vaughan.
See how fast your staff could get help
Start with a free help desk assessment: how support works today, what we would change, and one monthly price.
Book a Free IT Assessment- Free, no commitment
- Done remotely
- Reply within 1 business day
Prefer to talk? 416.621.6611