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24/7 Help Desk
Give your team immediate access to certified IT support — any hour of the day. BALANCED+ provides a fully managed help desk with rapid response times, expert troubleshooting, and on-site coverage across the GTA to keep your operations running smoothly.
Request Security AssessmentCall +1 (416) 621-6611
<15m Average Response Time
95%+ First-Contact Resolution
24/7 Live Support & Monitoring
Trusted by Toronto's Business Leaders
Services
24/7 Help Desk Services
End-to-end support that blends speed, technical expertise, and a human touch — built for Toronto businesses that can’t afford downtime.
Live 24/7
Technical Support
Round-the-clock help desk for critical issues and end-user requests.
Remote
Troubleshooting
Fast remote diagnostics and resolution of common incidents.
Escalation & Incident Management
Clear escalation paths and priority handling for major incidents.
On-Site
Dispatch (GTA)
Certified technicians dispatched for issues requiring hands-on support.
User Account
Assistance
Password resets, access issues, MFA support, and onboarding help.
Endpoint
Support & Triage
First-line troubleshooting for laptops, desktops, and mobile devices.
Service
Level Tracking
Transparent SLA dashboards and performance reporting.
Knowledge Base & Self-Help Portal
Curated help articles and resources for faster self-resolution.
RESULTS YOU CAN MEASURE
Proven Outcomes from Managed Patch & VM
Faster Issue Resolution
End-user problems are resolved in minutes, not hours.
Less Downtime
Proactive monitoring and immediate response minimize business disruption.
Happier Teams
A friendly support team builds trust and improves employee experience.
Clear Accountability
SLAs, reporting, and structured escalation keep your IT operations predictable and reliable.
Request Security AssessmentCall +1 (416) 621-6611
About Us
Why Choose BALANCED+
For over a decade, we've been protecting and empowering businesses across the Greater Toronto Area with comprehensive managed IT services and cutting-edge cybersecurity solutions. We serve law firms, healthcare practices, and construction companies throughout the GTA. Every solution we deliver is built around proactive protection and compliance readiness.
One provider for cybersecurity, IT management, networking, and cloud solutions.
Over 20 years supporting leading Canadian organizations with measurable business results.
Toronto-based team with 24/7 help desk and on-site response across the GTA.
Request Security AssessmentCall (416) 621-6611
Certifications & Partners
Case Studies
Proof, not promises
Every business faces unique IT challenges. Here’s how BALANCED+ turned those challenges into measurable success stories.
Manufacturing • Woodbridge
Auto Parts Manufacturer
BALANCED+ built a custom C# and Vue.js ERP with tailored quality modules using Agile for continuous feedback.
Learn MoreMining • Toronto
Mining Company
Standardized and centralized all firewall policies, implemented unified management, and provided ongoing SOC-level monitoring.
Learn MoreReal Estate • Toronto
REIT
BALANCED+ deployed 24/7 Managed Detection and Response (MDR) with SIEM and SOAR technologies to monitor and stop attacks in real time.
Learn MoreINDUSTRIES
Secure, Scalable IT for Every Industry
Whether you’re running a healthcare clinic, financial firm, or creative studio, BALANCED+ keeps your business connected, compliant, and protected 24/7.
Automotive
Keep production lines running smoothly with secure, connected IT systems built for real-time data, automation, and compliance in high-speed manufacturing environments.
Learn moreManufacturing
Streamline operations with reliable infrastructure, smart automation, and end-to-end cybersecurity that protects both your network and your intellectual property.
Learn MoreFinance
Safeguard sensitive data and maintain compliance with advanced security frameworks, 24/7 monitoring, and proven SOC 2 and PCI-ready infrastructure.
Learn moreSAAS
Scale confidently with secure cloud architecture, DevOps enablement, and compliance-driven infrastructure designed for high-availability and rapid growth.
Learn morePublic Sector
Support mission-critical services with robust cybersecurity, secure networks, and compliance strategies built for government and municipal organizations.
Learn moreMining
Connect remote sites securely and monitor operations in real time with ruggedized network solutions and data protection tailored to industrial environments.
Learn moreRequest a Help Desk Assessment
Share your current support structure, team size, and response SLAs. We’ll build a tailored 24/7 support model that fits your organization’s needs.
SLA review & escalation mapping
Tooling and coverage gap analysis
Cost and efficiency optimization
Tell us about your current environment
SERVICE AREA
Proudly Serving Toronto and the GTA
Our team provides on-site and remote IT support across the GTA — including Mississauga, Vaughan, Oakville, North York, and surrounding communities.
TORONTO
VAUGHAN
MISSISSAUGA
OAKVILLE
BURLINGTON
HAMILTON
Toronto Core
Financial District & Downtown
- 45 minute incident response
- On-site security experts
- 24/7 online support
GTA Central
Vaughan, Markham, Richmondhill
- 30- minute incident response
- On-site security experts
- 24/7 online support
GTA West
Oakville, Mississauga, Burlington
- 15-minute incident response
- On-site security experts
- 24/7 online support
READY WHEN YOU ARE
Plan your next IT & security milestone
Request an assessment and we’ll deliver a prioritized roadmap across IT operations, security hardening, and compliance—within seven business days.
Book AssessmentCall +1 (416) 621 6611
Support FAQ
24/7 Help Desk — Frequently Asked Questions
Answers to common questions about our 24/7 Help Desk services, coverage, and response times for Toronto and the GTA.
What is included in your 24/7 Help Desk service?
Our help desk includes live technical support, remote troubleshooting, escalation management, on-site dispatch in the GTA, and SLA-based performance tracking. Most issues are resolved within minutes.
Do you really operate 24/7?
Yes. BALANCED+ provides continuous IT support every day of the year. Certified technicians monitor systems and respond to incidents 24 hours a day, ensuring no downtime for your business.
Where do you provide on-site support?
We provide on-site coverage across the Greater Toronto Area — including Toronto, Mississauga, Vaughan, North York, Oakville, Burlington, Hamilton, and nearby communities.
What is your average response time?
Our average response time is under 15 minutes for remote support, with on-site dispatches in Toronto’s core typically arriving within 45 minutes. Critical incidents are prioritized immediately.
Can you integrate with our existing ticketing or monitoring tools?
Yes. We can integrate with ConnectWise, ServiceNow, or Microsoft 365 Admin Center — giving your team a unified view of support activity and incident tracking.
Do you provide support for remote and hybrid employees?
Absolutely. Our help desk supports hybrid and remote workers through secure remote access, VPN troubleshooting, MFA assistance, and endpoint management — no matter where they log in.
Can you customize SLAs for our business?
Yes. We tailor service-level agreements to your hours of operation, compliance needs, and internal response targets, ensuring predictable performance and accountability.
What makes BALANCED+ different from other IT providers?
BALANCED+ combines local on-site coverage with certified technicians, automation-driven monitoring, transparent SLAs, and a Toronto-based team that understands the unique needs of GTA businesses.