How much does outsourced IT support cost per month?

Most Canadian SMBs pay $120 to $250 CAD per user per month for fully managed IT support. Lighter monitoring-and-helpdesk plans run $80 to $110 per user, and hourly break-fix support bills at $125 to $175 per hour. A 25-person company should budget roughly $3,000 to $6,250 per month for full coverage.

What is included in the price of outsourced IT support?

A properly scoped agreement includes helpdesk, device and network monitoring, patching, backup management, endpoint protection, and vendor management, with a written response SLA. Top-tier agreements add managed detection and response, 24/7 SOC monitoring, security awareness training, and compliance support. Always ask for the exclusions list: projects, hardware, and after-hours work are the most common extras.

What is the difference between per-user and per-device pricing?

Per-user pricing charges one flat fee per employee and covers all of their devices, which suits office and hybrid teams. Per-device pricing bills each endpoint separately, which is often cheaper for shift-based operations where staff share terminals. If your team averages more than two devices per person, get the same scope quoted both ways before signing.

What is a fair price for IT support for a small business?

For a small Canadian business, $120 to $160 CAD per user per month is a fair range for standard managed IT covering helpdesk, monitoring, patching, and backup. Expect $170 to $250 per user if you need serious security coverage or have cyber insurance and compliance requirements. Quotes well below $100 per user usually exclude backup, security tooling, or after-hours support.